NettaVibes Membership Privacy Policy

Effective Date: August 1, 2026
Policy Version: 2.0

1. Information We May Collect

NettaVibes may collect information reasonably necessary to operate the website, store, customer accounts, and Premium Membership, including:

• Name and email address.
• Account username and account information.
• Billing and transaction information.
• Order and purchase history.
• Membership and subscription status.
• Subscription start, renewal, cancellation, and expiration information.
• Payment status and transaction references.
• Access to eligible Premium benefits and downloads.
• Login and account activity.
• Device and browser information.
• IP address and website usage information.
• Customer-support communications.
• Cookie and session information.
• Records showing acceptance of applicable policies or membership terms.

The specific information collected may depend on how a visitor or member interacts with NettaVibes.

2. Membership and Subscription Information

When a customer enrolls in NettaVibes Premium, information associated with the membership may be used to establish and maintain Premium access.

This may include information about the $14.99 Founding Member enrollment, the initial 30-day membership period, subsequent $5 monthly renewals, subscription status, successful or failed payments, cancellation, refunds, disputes, and other information reasonably necessary to administer the membership.

NettaVibes may use this information to determine whether an account is eligible to access Premium articles, selected digital products, downloads, apps, software, tools, and other member benefits.

3. Payment Information

Payments and recurring membership charges are processed through WooCommerce and applicable third-party payment providers.

NettaVibes may receive and retain transaction-related information such as payment status, order number, transaction reference, payment method type, billing details, and information necessary to administer purchases, renewals, refunds, cancellations, or billing disputes.

The NettaVibes membership system is not intended to store complete payment-card numbers or card-security codes.

Payment providers may process payment information according to their own privacy policies and security practices.

4. How Information Is Used

NettaVibes may use collected information to:

• Create and manage customer accounts.
• Process membership enrollment and other purchases.
• Administer recurring membership renewals.
• Verify successful payment.
• Determine membership status.
• Grant, maintain, restrict, or remove Premium access.
• Provide eligible digital products and downloads.
• Provide access to Premium apps, software, tools, articles, and other resources.
• Process or document cancellations and refunds.
• Address failed payments or billing concerns.
• Send transactional, account, renewal, membership, or service-related notices.
• Respond to customer-support requests.
• Detect or prevent fraud, account misuse, or unauthorized access.
• Protect website and account security.
• Maintain transaction and policy-acceptance records.
• Improve the website and membership experience.
• Maintain appropriate business, accounting, and operational records.
• Comply with applicable legal obligations.

5. Policy-Acceptance Records

When a customer accepts membership terms or other policies during checkout or account activity, NettaVibes may maintain a record of that acceptance.

Records may include the acceptance date and time, related WooCommerce order, customer account, applicable policy version, policy URLs, plugin or system version, checkout IP address, and other information reasonably necessary to document the transaction and acceptance.

These records may be retained for account administration, transaction documentation, fraud prevention, dispute resolution, or legal compliance.

6. Cookies and Similar Technologies

NettaVibes and service providers used to operate the website may use cookies and similar technologies to support functions such as:

• Login and account sessions.
• Shopping carts.
• Checkout.
• Membership access.
• Website preferences.
• Security and fraud prevention.
• Analytics and website performance.
• Other functions necessary to operate and improve the website.

Cookie availability and user choices may depend on the technology being used and applicable law.

7. Service Providers

NettaVibes may rely on third-party service providers to operate portions of the website and membership experience.

These services may include:

• Website hosting.
• WooCommerce and e-commerce functionality.
• Payment processing.
• Subscription processing.
• Email delivery.
• Analytics.
• Website security.
• Backups.
• Customer support.
• Other technical or operational services.

Information may be provided to these services when reasonably necessary for them to perform their functions.

Third-party providers may also process information according to their own applicable privacy policies and terms.

8. Premium Content, Products, Apps, and Software

NettaVibes may process account or membership information when determining whether a member is authorized to access particular Premium resources.

This may include eligibility for selected digital products, downloads, articles, apps, software, interactive tools, and other benefits.

Where a particular app, software tool, integration, or service collects additional information beyond ordinary membership administration, additional privacy information or notices may be provided when appropriate.

9. Account Privacy and Security

Members generally have access only to information associated with their own customer account, such as:

• Account details.
• Orders.
• Eligible downloads.
• Billing information made available through the customer account.
• Password and account controls.
• Membership or subscription information.

Ordinary customer accounts do not provide access to WordPress administrative functions or other customers’ private account records.

Members are responsible for protecting their login credentials and should promptly report suspected unauthorized account access.

10. Communications

NettaVibes may send communications reasonably necessary to administer a purchase, customer account, or Premium Membership.

These may include order confirmations, account notices, membership information, renewal-related communications, cancellation confirmations, billing notices, security communications, and important changes affecting the service.

Where marketing communications are offered, applicable unsubscribe or preference options will be provided as required.

11. Data Retention

Information may be retained for as long as reasonably necessary for purposes including:

• Maintaining active customer accounts and memberships.
• Processing and documenting transactions.
• Subscription administration.
• Accounting and tax records.
• Fraud prevention and security.
• Customer-support history.
• Refunds, chargebacks, and dispute resolution.
• Enforcement of applicable agreements.
• Compliance with legal obligations.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

12. Privacy Choices and Requests

Depending on applicable law and the nature of the information involved, individuals may have rights or choices concerning their personal information.

Requests may include access, correction, deletion, or other privacy rights where legally applicable.

Certain information may need to be retained even after a privacy request when reasonably necessary or legally required for transactions, accounting, fraud prevention, security, dispute resolution, or other lawful purposes.

13. Changes to This Privacy Policy

NettaVibes may update this Privacy Policy as the website, Premium Membership, payment systems, software, apps, service providers, or privacy practices evolve.

When appropriate, an updated effective date or policy version will be published.

14. Contact

For privacy-related questions or requests, contact NettaVibes; info@nettavibes.com