NettaVibes Premium Membership Refund Policy
Effective Date: August 1, 2026
Policy Version: 2.0
1. Premium Membership Purchase and Billing
NettaVibes Premium is currently offered through the Founding Member Beta membership plan.
The initial $14.99 Founding Member enrollment payment includes the member’s first 30 days of Premium Membership access.
After the first 30 days, the membership automatically renews at $5.00 per month until canceled.
By completing enrollment, the customer acknowledges and agrees to this recurring billing arrangement as presented during purchase and checkout.
2. General Refund Position
Because NettaVibes Premium provides access to digital content, member-only resources, tools, selected digital products, apps, software, downloads, and other eligible Premium benefits that may become available immediately after enrollment, membership payments are generally non-refundable once Premium access has been granted or used.
Refunds may nevertheless be provided when required by applicable law, when a duplicate charge is confirmed, when a verified billing error has occurred, or when NettaVibes determines that another refund exception is appropriate.
Nothing in this policy limits any non-waivable consumer rights provided by applicable law.
3. Founding Member Enrollment Payment
The initial $14.99 Founding Member enrollment payment includes the member’s first 30 days of Premium Membership.
Because Premium access may begin immediately following successful payment and account activation, the initial enrollment payment is generally non-refundable after Premium access has been granted or used, except as otherwise provided by this policy or required by law.
4. Monthly Renewal Payments
After the initial 30-day membership period, the membership automatically renews at $5.00 per month until canceled.
Members are responsible for canceling their membership before an upcoming renewal if they do not wish to continue.
Cancellation prevents future scheduled renewals according to the applicable cancellation terms. Cancellation does not automatically create a refund for a membership payment that has already been successfully processed.
Verified duplicate charges, billing errors, or other qualifying circumstances may be submitted to NettaVibes for review.
5. Membership Cancellation
Members may cancel future automatic membership renewals through the available account or subscription-management options provided by NettaVibes.
Cancellation does not retroactively cancel previously completed payments.
Unless otherwise required by applicable law or expressly approved by NettaVibes, members may continue to receive applicable Premium access for the period already paid for, subject to the Membership Terms and account standing.
6. Technical or Access Problems
If a member experiences a technical problem that prevents access to eligible Premium content, downloads, tools, software, or other membership resources, the member should contact NettaVibes and provide a reasonable opportunity to investigate and correct the problem.
A temporary technical issue does not automatically qualify a membership payment for a refund when NettaVibes can reasonably restore the purchased access or service.
7. Duplicate, Incorrect, or Unauthorized Charges
Suspected duplicate, incorrect, or unauthorized charges should be reported promptly.
When requesting a billing review, customers should provide available information that can help identify the transaction, including:
- Order number
- Account email address
- Purchase or renewal date
- Amount charged
- Description of the suspected billing problem
- Relevant supporting information, when appropriate
NettaVibes will review available transaction and account information before determining whether a refund or billing correction is appropriate.
8. Digital Products Included With Membership
Certain digital products, downloads, tools, apps, software, or other resources may be designated as included benefits for active Premium Members.
Accessing or downloading an eligible member resource does not create a separate refund entitlement for the membership payment.
Products purchased separately from the Premium Membership may be governed by their own applicable product, license, or refund terms.
9. Misuse and Policy Violations
Membership access that is suspended or terminated because of fraud, unauthorized account sharing, redistribution of protected materials, copyright infringement, abuse of membership benefits, or other serious violations of the NettaVibes Membership Terms or Acceptable Use Policy may not qualify for a refund, except where required by applicable law.
10. Requesting a Refund or Billing Review
To request review of a membership payment, duplicate charge, billing error, or other eligible refund concern, contact NettaVibes through the official customer-support method listed on the NettaVibes website.
Please include sufficient order and account information for NettaVibes to identify and investigate the transaction.
Submitting a request does not guarantee that a refund will be approved.
11. Approved Refunds
When a refund is approved, NettaVibes will generally return the applicable amount through the original payment method when reasonably possible.
Payment processors, banks, card issuers, and other financial institutions may require additional time to process and display an approved refund.
NettaVibes does not control processing times imposed by third-party financial institutions or payment providers.
12. Changes to This Policy
NettaVibes may update this Refund Policy as the Premium Membership, payment systems, Beta program, or applicable requirements evolve.
Material changes will apply according to the updated policy and applicable law. The effective date or policy version may be updated when revisions are published.
13. Legal Rights
Nothing in this Refund Policy is intended to remove, waive, or restrict consumer rights or remedies that cannot lawfully be waived or limited.
Where applicable law provides rights that conflict with a provision of this policy, the applicable legal requirement will control.